• Windows: X86 or x64 (Browsers must be in 32-bit mode) 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM, sound card and speakers. Internet Explorer 7+, Google Chrome 16.0+.

• Mac: a Mac running Mac OS 10.4.11+ (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM, sound capabilities, and Safari 5.1+, Google Chrome 16.0+.

• PLEASE NOTE THAT MOZILLA FIREFOX IS NOT A CERTIFIED BROWSER ON EITHER PLATFORM.

• Internet Connection: A Cable or DSL internet connection (200 kbps+) is highly recommended for the best experience. A low speed modem connection (56k) can be used, but is not recommended and buffering is to be expected.

• IMPORTANT - If you are planning to view any online course from a place of work, it is HIGHLY recommended that you first check with your IT department and/or Network Administrator to make sure that - #1. You are allowed access to install programs on your computer and #2. Are allowed access to view online streaming media.

Due to settings in CITRIX, the audio in our seminars will not play if launched within the CITRIX environment or if you are using Terminal Services. In order to watch a seminar, you will need to log into your account through a browser outside of the CITRIX environment (i.e. one that is installed directly on your computer) and relaunch the seminar from your My Account page.

Shopping cart contents for logged in users will last for up to 365 days.  Courses not purchased within this timeframe will be removed from your cart automatically. 

Once a course has been purchased, it will be available on your my account page indefinitely. 

Shopping cart contents for users that are not logged into the site will last for a maximum of 30 days, but may be shorter based on your browser and system settings.

You do not need to do anything. OSBA periodically transmits the completed credit to the Supreme Court. You can and should amend the seminar to your transcript. The activity number is the same as the course number for the online seminar. If you have further questions concerning credit, please call 800-232-7124.

The activity number is the same as the course number for the online seminar.

a. Windows: a PC running Windows XP+, with Internet Explorer 7.0+, and MS Silverlight. 

b. Mac: a Mac running OS X (10.3+), Safari browser and MS Silverlight.

Once you have registered for a webcast, if you click on the green Launch Seminar button prior to the day of the webcast, a window will open that will say “This live webcast is not yet active. On that page will be a link to “View a test webcast” – click on that link and choose a stream speed appropriate to your Internet connection. A video should start playing – if you are able to see and hear the test webcast, you should be all set for the live webcast.

In order to receive CLE credit for participating in a webcast, you will need to document your participation during the program. During the webcast you will be looking for four (4) unique Attendance Verification code letters, each consisting of a single letter that will be broadcast periodically during the program. These four letters form a code that documents your participation in this CLE program. All four parts of the code will be broadcast several times, at random intervals during a part of the program. When you see an Attendance Verification code letter, jot it down. If you have already copied down a particular letter, you can ignore it when it is repeated. At the end of the program you will have a four letter code that you will be asked to enter on your computer if you want CLE credit. If you do this and the code is correct, you will be issued a certificate of completion documenting your attendance and CLE credit hours. PLEASE NOTE: Under Ohio Supreme Court rules, you will be awarded self-study credit for this webcast program.

The Ohio Supreme Court does not grant partial credit for webcasts. Therefore, you must view the webcast in its entirety in order to receive credit.

a. No, you can access a webcast from any computer connected to the Internet. To watch your seminar on the date of the live event, please do the following: (i) Navigate to http://www.legalspan.com/osba and click on the green (Log In|Sign Up) button on the right side of the gray menu bar. If the (Log In|Sign Up) button is not displayed, click the Log Off link instead (on the right side of the page, just below the gray menu bar) and, after the webpage reloads, click on the green (Log In|Sign Up) button. (ii) Under Returning Customers, enter the e-mail address you registered under and your password. (iii) Click the Log In button. (iv) Click on the My Account tab on the gray menu bar. (v) Click on the Launch Seminar button under the title of the one you want to watch. NOTE: There will also be a link that will take you directly to your My Account page in the Transaction Receipt that was emailed to you after your registration was processed.

a. Check the volume settings – there are 3 places you’ll need to check 

i. On your speakers – Ensure that your speakers are turned on and that the volume is turned up. Also check to make sure they are properly connected to your computer. 

ii. Main system volume – in the bottom-right corner of your screen you should see a little speaker icon. Click on that icon and a slider should pop up – ensure that it is turned up 

iii. On the video player – Below the video box, you should see a control bar. On that control bar you will find a speaker icon – when you put your cursor over the icon, it should say Mute (this means that it will mute the volume if you click on it). Also, to the right of the speaker icon, there should be a volume bar – ensure that the volume is all the way to the right. 

b. If you are working in a virtual environment (eg CITRIX, Terminal services), you will need to log into your account and launch the webcast from a browser outside of the virtual environment.

Some courses require a confirmation response to verify attendance. Every 10-15 minutes a window will pop up and ask if you are there and still watching. If there is no response after one minute then the course stops. When you click on play again it will go back to the last confirmed segment.

If you were watching the course and didn’t see the window you most likely have a popup blocker running on your system that is preventing the user confirmation window from coming up.

You will need to either temporarily disable the pop-up blocker or add our site to your exceptions list.

• Click on login link at the top right of the catalog.
• Sign in as a returning customer using your Email address and password that you created.
• Once you have logged in, click on the [My Account] tab at the top of the page.
• Once in the My Account section, you can access the presentation by clicking on the green [Launch] button.

Cause(s):

This can be caused by a number of things... Your computer's speakers could be...

Incorrectly plugged in (in the wrong jack).

Not plugged into a power source.

The volume knob might be turned down.

The power button on your speakers could be turned off.

A mute setting could be selected.

A volume control bar could be turned down.

There could be a problem with the 'soundcard'.

A missing Codec.

Solution(s):

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If you are having trouble hearing a stream which contains only audio (no video options) download and install the following file: http://download.microsoft.com/download/winmediatech40/Install/8.0/WIN98Me/EN-US/wmpcdcs8.exe

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For computer volume, and sound related issues, Refer to this Computer Volume Guide.
An Illustrated Guide to “Turning up the Volume” on your PC

If you are getting an message/error like "You do not have the required codec to view this stream." then refer to the guide below.
The Illustrated Guide to Downloading and Installing the ACELP (Audio) Codec

Or you might want to Upgrade to the latest Windows Media Player using this guide (Recommended).
An Illustrated Guide to Finding what version Windows Media Player your computer is using, and upgrading to the latest Version

If you still cannot hear the seminar, contact Legalspan technical support at (877) 880-1335.

Popup Blockers:

If you use a Popup Blocker, such as Ad Subtract, STOPzilla, Stop-the-Pop, or one of the many others on the market, you will need to disable it in order to view our seminars. These utilities prevent the Javascript "window open" command from running which prevents our viewer from opening.

Click Here for an illustrated guide to disabling most pop-up blockers

Some ways of getting around a pop-up blocker are to hold down the [Shift] key, while pressing the [Launch Seminar] button or Right-clicking the [Launch Seminar] link and clicking [Open In New Window].

Viewer May Already be Open:

For a quick way to cycle through all the programs that are open in you system. Hold down the [Alt] key while tapping the [Tab] key. When you let go of the [Alt] key, the program that is selected will then come to the front.